Job Description

Job Description

IT Support Specialist l - (New Carlisle, Indiana)

Location: (New Carlisle, Indiana)

Employment Type: Contract

Hourly Pay : $25 - $26.83

About the Role

We are looking for an IT Support Specialist to join a big company and provide first-level technical support to end users. This is an excellent opportunity for someone looking to start or grow a career in IT , especially those with strong customer service skills who are eager to learn.

In this role, you will assist users with a wide range of technical issues, ensuring that problems are logged, tracked, and resolved efficiently while following established processes and guidelines.

Key Responsibilities

• Provide technical support to end users via phone, email, and in-person requests.
• Identify, troubleshoot, and resolve hardware, software, and connectivity issues.
• Document, track, and monitor incidents to ensure timely resolution.
• Follow standard procedures and escalation paths for issue resolution.
• Work under the direction of a supervisor/manager while collaborating with the IT team.

Qualifications

• High School Diploma or equivalent required; Associate’s Degree in IT or related field preferred.
• 0–3 years of experience in IT support, help desk, or a related field.
• Basic knowledge of common IT concepts, practices, and troubleshooting techniques.
• Strong communication and problem-solving skills.
• Customer-service mindset with the ability to explain technical solutions in simple terms.
• Willingness to learn and grow in a structured, team-oriented environment.

Physical Requirements

• Ability to regularly lift/move up to 40 lbs. (with assistance for heavier equipment).
• Comfort working in environments that may require standing, walking, bending, or stretching for extended periods.

Why Join Us?

• Opportunity to start your IT career with training and mentorship.
• Work in a supportive environment with room to grow.
• Be part of a team that values problem-solving and collaboration .

Job Tags

Similar Jobs