Job Description
Security Site Supervisor - Rochester, NH
Pay Rate: $22.36/hr
Shift: Monday–Friday, 3PM-11PM, with availability for additional hours as needed.
Site Hours: 128 hours weekly
Location: Rochester, NH
Securitas Security Services is seeking a dedicated and motivated Site Supervisor to oversee operations at an established client site in Rochester, NH. This is a strong opportunity for someone in the field looking to take the next step into leadership.
Essential Functions
- Supervises Security Officers, Lead Officers, and other assigned personnel at one or more posts; ensures post orders are followed, patrols/rounds are completed, and all reports are properly filed.
- Responds to incidents and notifies appropriate client representatives and authorities in emergency situations.
- Coaches, counsels, and disciplines personnel appropriately; documents all coaching and disciplinary actions; consults with company management as needed.
- Trains security staff and reviews post orders and assignment details with subordinates.
- Assists with submission of payroll and personnel information as designated by management.
- Ensures adequate coverage of all posts in coordination with company management or designated representatives.
- Conducts regular site inspections and meets with officers to outline expectations, tasks, and responsibilities.
- Serves as the primary point of contact for the client—meeting as scheduled or as needed to confirm security requirements are being met and delivering high-quality customer service.
- Implements security protocols, policies, and procedures tailored to the specific needs of the Rochester site.
- Monitors ongoing security operations and responds promptly to incidents, including coordination with emergency services when necessary.
- Maintains accurate and detailed logs of activities, incidents, schedules, and personnel documentation.
- Prepares and submits all required written reports to management and client contacts.
- May perform Security Officer duties in accordance with post orders and company policies.
- Performs supervisory duties aligned with company policy and applicable law, including interviewing, onboarding, training, scheduling, performance evaluation, coaching, addressing complaints, and making hiring/termination recommendations.
Education & Experience
- High School Diploma or GED required.
- Two years of related experience, or an equivalent combination of education and experience determined sufficient by the company.
- Minimum two years of retail experience preferred.
- Must meet and maintain all licensing requirements for Security Officers.
Competencies
- Leadership, professionalism, and the ability to motivate and guide teams.
- Proactive, adaptable, and approachable demeanor.
- Strong alignment with Securitas core values: Integrity, Vigilance, Helpfulness.
- Working knowledge of security operations, patrol methods, safety controls, and inspection practices.
- Ability to learn quickly, follow written/oral instructions, and manage multiple priorities.
- Excellent interpersonal and customer service skills; ability to interact with clients across varied environments and cultures.
- Strong organizational and written communication skills, with the ability to draft routine reports and logs.
- Ability to maintain composure, especially under pressure or during unusual circumstances.
Working Conditions (Physical & Mental Demands)
- Must be able to perform all essential functions with or without reasonable accommodation.
- Frequent interaction with staff, clients, the public, and authorities; may involve urgent situations requiring quick judgment.
- Exposure to stressful scenarios, including confronting unauthorized individuals.
- Must pass background checks, drug screening, and behavioral assessments, and meet all licensing requirements.
- May be required to work overtime without advance notice.
- Regular use of computers and security control systems.
- Frequent sitting, standing, and walking—including stairs, inclines, and uneven terrain.
- Occasional reaching, kneeling, stooping, crouching, or crawling.
- Frequent lifting/moving up to 10 lbs; occasional lifting up to 25 lbs.
- Clear communication abilities (seeing, hearing, speaking, writing) are required.
- Use of a vehicle may be required.
- Potential exposure to inclement weather and environments requiring protective gear.
- Handling of sensitive and confidential information may be required.
EOE/M/F/Vet/Disabilities
#NorthernNE
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
Benefits include:
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
Job Tags
Local area, Monday to Friday, Shift work,