Location: Austin, TX
Duration: 8 Months
We are seeking a highly customer-focused Help Desk Support Specialist to provide first-level technical assistance to end users. The ideal candidate will have strong communication skills, a passion for problem-solving, and the ability to support users with varying levels of technical proficiency.
In this role, you will handle inbound calls and emails, troubleshoot technical issues, assist with account setups, and support conference room A/V technology. You will also be responsible for documenting tickets accurately and escalating issues when necessary.
Key ResponsibilitiesProvide front-line technical support via phone, email, and in person.
Diagnose and troubleshoot issues related to hardware, software, accounts, printers, and basic network functions.
Perform password resets, account creation, user onboarding setup, and hardware configuration.
Support audio and video equipment in conference rooms.
Follow documented procedures to resolve more complex technical issues.
Keep detailed and accurate records of support interactions in the ticketing system.
Escalate unresolved or high-priority issues to the appropriate team.
Monitor issue trends and communicate recurring problems to management.
3 years of experience delivering superior customer service across phone, email, and in-person channels.
2 years of experience supporting users with varying levels of technical proficiency.
2 years of experience providing technical support for computers, Microsoft Office Suite, Windows 10, Adobe products, and general troubleshooting.
1 year of experience working with Active Directory .
1 year of experience working with cloud platforms , such as Microsoft Azure.
1 year of experience demonstrating strong motivation to grow and advance within an organization.
Strong desire to develop within a company that offers significant growth opportunities.
...internal career growth that lets your talents shine! Our Leaders teach & inspire their teams to deliver our flavorful products with fast & friendly service, while guiding each associate on their Career Path. We do this by executing daily on detail & delivering...
...Job Description Job Description Bachelor's or Master's degree in Social Work, active Social Worker license and minimum 1+ years School Social Work experience required. Applicants who do not meet these qualifications will not be considered. Providing specialized...
...Job Description Nurse Recruiter Location: Los Angeles, CA (Hybrid) Opportunity for fully remote if located in Mountain Midwestern States Company: ATC West Healthcare Services About ATC West ATC West Healthcare Services has been providing healthcare...
...Purpose at Ashley: \n The Outside Service Technician roleis primarily responsible for the repair of case goods, leather, and upholstery furniture. You will be completing minor furniture repairs on all types of product damage, including handling or damage that may...
...from date of hire Employee Benefits at Essentia Health: At Essentia Health, were committed to supporting your well-being... ...educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness...