Help Desk Technician I
Location: Austin TX (Onsite)
Duration: 12/01/2025 07/01/2026 (1000 hours max possibility of extension or temp-to-hire)
We are seeking Help Desk Technician I professionals to provide front-line technical support and outstanding customer service. The selected candidates will respond to inbound calls and emails troubleshoot hardware/software issues manage user accounts and ensure all support requests are properly documented and resolved in a timely manner. This role is fully onsite and may include occasional work outside standard business hours.
Key ResponsibilitiesServe as the first point of contact for technical support via phone email and in person.
Gather analyze and troubleshoot customer issues to determine appropriate solutions.
Perform basic IT support tasks such as password resets printer configuration break/fix support and website content updates.
Create user accounts and configure hardware during employee onboarding.
Support audio/video equipment in conference rooms.
Follow documented procedures to resolve more complex configurations.
Document all support interactions in the ticketing system and escalate issues as needed.
Communicate recurring issues or trends to management.
Work onsite Monday Friday during business hours (8 AM 5 PM) with potential after-hours work when authorized.
Comply with security and background check requirements as mandated by Texas law.
3 years of delivering excellent customer service across phone email and in-person channels.
2 years of experience assisting users with varying levels of technical expertise.
2 years supporting computers Microsoft Office Suite Windows 10 Adobe products and general troubleshooting.
1 year of experience with Active Directory .
1 year of experience with cloud platforms such as Microsoft Azure .
CompTIA A ITF or equivalent IT certification.
Strong desire for long-term growth and advancement within the organization.
Interest in potential temp-to-hire conversion (within 6 months).
Onsite: 205 W 14th St Austin TX 78701
Monday Friday 8:00 AM 5:00 PM (State holidays excluded)
...Python Software Developer (no interns) with a solid background in Django and PostgreSQL. Candidates must possess a degree focusing on Computer Science and have at least one year of relevant work experience. Additionally, it is crucial that your resume reflects your current...
...and Responsibilities At ABB, we help important industries outrun - leaner and cleaner. In this role you will: \n Operate CNC machine/manufacturing processes in a safe and organized manner. \n Need basic manufacturing/quality knowledge. Assuring quality...
...onsite in Houston, Texas. *** Remote candidates will not be considered. *** Previous Experience Required. License Required. *** Must submit portfolio for review. The Interior Designer will coordinate with Commercial Leasing to create test fits and construction...
...Move Your Career Forward with DAC as a SEO Specialist Who We Are We are DACa global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO paid media creative production analytics and local optimization...
...Company Profile Oceaneering Technologies (OTECH) develops, manufactures, and operates customized marine systems, shipboard equipment,... ...for commercial and U.S. military vessels. Oceaneering Aerospace and Defense Technologies (AdTech) delivers solutions that enable...