Duration: 3 + Months Contact (Possible Conversion) Job Description: Responsible for daily workflow activities to include the following membership/enrollment activities: processing of applications for new enrolments, terminations/cancellations, changes, renewals, and database updates. Responsibilities: Receives and logs subscriber and member enrollment applications to the system. Processes/keys applications including new enrolments, terminations/cancellations, changes, and renewals. Updates all electronic enrollment files. Works edit/error reports generated from membership transactions. Works with multiple operational areas to ensure relevant/appropriate group structure, status, benefits, and/or billing. May prepare and issue contracts, benefit books, and standard/custom ID cards. Responds to and resolves customer inquiries. Contacts plan administrators and internal and external customers to resolve issues/problems. Participates in special projects as assigned related to enrollment, Skills: Required Skills and Abilities: Ability to acquire knowledge of the membership system. Working knowledge of word processing and spreadsheet software. Good judgment. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Basic business math proficiency. Analytical or critical thinking skills. Ability to handle confidential or sensitive Required Software and Tools: Microsoft Office. Education: Required Education Level and Degree Type : High School Diploma or equivalent. Experience: 1 year-of customer service, administrative/clerical support, and/or membership/billing/accounts experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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