Job Description

Collection Specialist Job Description:

The Collection Specialist will oversee the investigation of their customer portfolio and monitor the collection of amounts due to the company and make recommendation to management for accounts that may be at credit risk.

Collection Specialist Responsibilities:

• Analyze the assigned customer portfolio and contact customers regarding past due accounts or open account issues.
• Document communication and customer collection status within the system and coordinate daily with the Credit Analyst to ensure orders get held or released in a timely manner based on the customer status.
• Coordinate payment plans with customers as necessary to collect debt in avoidance of outside collection or litigation.
• Recommend the referral of delinquent accounts to collection agencies and or litigation as necessary and or recommend charge-off of bad debt and recoveries for management review.
• Review, discuss options, and coordinate collection issues with manager, sales management and/ or sales representatives to maintain an open account basis with customers.
• Investigate and resolve customer disputes and inquiries in a timely matter

Collection Specialist Requirements:

• Bachelor’s degree
• 5+ years of collection experience with a manufacturing/distribution business preferred
• Excellent written and verbal communication skills
• Problem-solving skills
• Knowledge of accounting practices and accounts receivable reconciliation
• Advanced computer skills including MS Word, Excel, general ERP systems and the use of outside data sources to gather required information for analysis and reporting
• Proven knowledge of accounting principles, practices, standards, laws and regulations

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